We're a small team that cares about your experience. Pick the right inbox below and we'll get back within 2 business days, usually much faster.
General questions & support
File compatibility, download issues, account questions, suggestions, anything site-related.
Replacement or credit requests
hello@hkcmarket.com(include your order number or file title). If something isn't right, we replace the file or credit your account. See our Digital Goods Promise for details.
Privacy & data requests
Data access, corrections, deletion, export, or any GDPR/CCPA-related request.
Partnerships & commercial licensing
For commercial licensing beyond our standard terms, partnership inquiries, wholesale arrangements, or affiliate programs.
Designer submissions
Want your cut files or sketches featured on HKC Market? Send samples and a short note to hello@hkcmarket.com.
Press
Response times
We aim to reply within 2 business days. Payment and download issues get priority, usually same-day.
We're based in the US (Pacific time zone). We don't use bots, autoresponders, or form-letter replies. Each email is answered by a real person.