We're a small team that cares about your experience. Pick the right inbox below and we'll get back within 2 business days, usually much faster.
General questions & support
File compatibility, download issues, account questions, suggestions, anything site-related.
Replacement or credit requests
hello@hkcmarket.com(include your order number or file title). If something isn't right, we replace the file or credit your account. See our Digital Goods Promise for details.
Privacy & data requests
Data access, corrections, deletion, export, or any GDPR/CCPA-related request.
Partnerships & commercial licensing
For commercial licensing beyond our standard terms, partnership inquiries, wholesale arrangements, or affiliate programs.
Designer submissions
Want your cut files or sketches featured on HKCMarket? Send samples and a short note to hello@hkcmarket.com.
Press
Response times
We aim to reply within 2 business days. Payment and download issues get priority, usually same-day.
We're based in the US (Pacific time zone). We don't use bots, autoresponders, or form-letter replies. Each email is answered by a real person.